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Terms & Conditions

Last Updated: February 23, 2026

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the website located at purefactors.com (the "Site") and your purchase of products offered by Pure Factors ("we," "us," "our," or the "Company"). By accessing the Site, placing an order, or otherwise using our services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with any part of these Terms, you must not access or use the Site or purchase our products. We reserve the right to update or modify these Terms at any time. Your continued use of the Site following any changes constitutes your acceptance of the revised Terms.

2. Company Information

Business Name: Pure Factors
Email: support@purefactors.com
Mailing Address: [Business Address]

For customer support inquiries, please email support@purefactors.com. We aim to respond to all inquiries within 1–2 business days.

3. Products and Dietary Supplement Disclaimers

3.1 FDA Disclaimer

*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

3.2 Not Medical Advice

The information provided on this Site, including product descriptions, blog posts, marketing materials, and customer testimonials, is for informational and educational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Site.

3.3 Consult Your Healthcare Provider

You should consult your healthcare provider before starting any dietary supplement, including Pure Factors D3+K2. This is especially important if you:

3.4 Individual Results May Vary

The results described on this Site, including in customer testimonials and product descriptions, represent individual experiences and are not guaranteed. Individual results may vary depending on factors including but not limited to baseline health status, deficiency levels, age, lifestyle, diet, consistency of product use, and individual physiology.

Any statistics, percentages, or outcome data referenced on this Site are based on voluntary customer surveys and self-reported experiences. They do not represent clinical trial results and should not be interpreted as scientific evidence of efficacy.

3.5 Testimonials Disclaimer

Testimonials displayed on the Site reflect the real, personal experiences of individual customers. However, these testimonials are not necessarily representative of all customers and are not intended to guarantee that every user will achieve the same results. Testimonial authors received no compensation for their statements.

3.6 Product Descriptions

We make every effort to ensure that product descriptions, images, and ingredient information on the Site are accurate and up-to-date. However, we do not warrant that product descriptions, images, or other content on the Site are error-free, complete, or current. If a product you receive does not match its description, your sole remedy is to return it in accordance with our Return Policy (Section 7).

4. Eligibility and Age Requirement

You must be at least 18 years of age to use this Site and purchase our products. By placing an order, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

5. Orders, Pricing, and Payment

5.1 Order Acceptance

All orders placed through the Site are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including but not limited to orders that involve pricing errors, suspected fraud, or excessive quantities. If we cancel your order, we will issue a full refund to your original payment method.

5.2 Pricing

All prices displayed on the Site are in United States Dollars (USD). Prices are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed. We are not responsible for typographical errors in pricing. If a product is listed at an incorrect price, we reserve the right to cancel the order and refund the amount charged.

5.3 Taxes

Applicable sales tax will be calculated and added to your order total at checkout based on the shipping destination. Tax rates are determined by the applicable taxing jurisdiction.

5.4 Payment

We accept major credit cards, debit cards, and other payment methods as displayed at checkout. Payment is processed at the time of order placement through our secure, PCI DSS-compliant third-party payment processor. We do not store your full credit card information on our servers.

5.5 Promotional Pricing and Coupons

Promotional offers, discounts, and coupon codes are subject to specific terms and conditions as stated at the time of the promotion. We reserve the right to modify or discontinue promotions at any time. Promotions cannot be combined unless explicitly stated.

6. Shipping and Delivery

6.1 Shipping Policy

We offer free standard shipping on all orders within the contiguous United States. Shipping timeframes are estimates and are not guaranteed. Typical delivery times are:

Business days are Monday through Friday, excluding federal holidays. Processing time is typically 1–2 business days before shipment.

6.2 Risk of Loss

Title and risk of loss for products pass to you upon our delivery of the products to the carrier. We are not liable for delays or damage caused by the shipping carrier after the product has been shipped.

6.3 International Shipping

We currently ship to the United States only. International orders are not accepted at this time. International customers are responsible for all duties, taxes, and customs fees imposed by their country.

7. Return and Refund Policy

7.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with your purchase for any reason, you may return the product within 30 days of the delivery date for a full refund of the product price (excluding shipping costs for expedited orders).

7.2 How to Request a Return

To initiate a return, contact us at support@purefactors.com with your order number and the reason for the return. We will provide you with return instructions. Products must be returned in their original packaging. Opened products are eligible for return under our money-back guarantee.

7.3 Refund Processing

Refunds will be processed within 5–10 business days of receiving the returned product. Refunds will be issued to the original payment method. Please allow additional time for your financial institution to process the credit.

7.4 Exceptions

We reserve the right to deny refund requests that demonstrate a pattern of abuse or excessive returns. Products purchased through unauthorized third-party sellers are not eligible for our money-back guarantee.

8. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, images, product photographs, product names, trademarks, trade dress, marketing copy, and software, is the property of Pure Factors or its content suppliers and is protected by United States and international intellectual property laws.

The Pure Factors name, logo, and all related product names, trademarks, and trade dress are trademarks of Pure Factors. You may not use, reproduce, distribute, or display any of our trademarks or copyrighted material without our prior written consent.

9. Prohibited Uses

You agree not to use the Site for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Site. Prohibited uses include but are not limited to:

10. User-Generated Content

If you submit reviews, testimonials, comments, or other content to the Site ("User Content"), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, publish, translate, and distribute your User Content in any media for marketing and promotional purposes.

You represent that your User Content is truthful, reflects your genuine experience, and does not violate any third party's rights. We reserve the right to remove any User Content that violates these Terms or is otherwise objectionable at our sole discretion.

11. Third-Party Links and Services

The Site may contain links to third-party websites or services, including payment processors, social media platforms, and advertising networks. These third-party sites have their own terms of use and privacy policies. We are not responsible for the content, accuracy, or practices of any third-party site. Your interactions with third-party sites are solely between you and the third party.

12. Disclaimer of Warranties

THE SITE AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

YOUR USE OF THE SITE AND PURCHASE OF OUR PRODUCTS IS AT YOUR SOLE RISK. THE FOREGOING DISCLAIMERS DO NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PURE FACTORS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO:

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SITE OR OUR PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

14. Indemnification

You agree to indemnify, defend, and hold harmless Pure Factors and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Site, your violation of these Terms, or your violation of any third party's rights.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact us at support@purefactors.com to attempt to resolve the dispute informally. We will work in good faith to resolve the issue within 30 days of receiving your written notice.

15.2 Binding Arbitration

If we cannot resolve the dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules. The arbitration shall be conducted in [State], unless otherwise agreed by the parties. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

15.3 Class Action Waiver

YOU AND PURE FACTORS AGREE THAT ANY CLAIMS SHALL BE BROUGHT SOLELY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of a representative or class proceeding.

15.4 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights.

16. Governing Law

These Terms and any dispute arising out of or related to them shall be governed by and construed in accordance with the laws of the State of [State], without regard to its conflict of law principles. If any arbitration or court proceedings are necessary, venue shall be in [County], [State].

17. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Pure Factors regarding your use of the Site and purchase of our products. These Terms supersede any prior agreements, communications, or proposals, whether oral or written, between you and Pure Factors.

19. Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. A waiver of any provision shall only be effective if made in writing and signed by an authorized representative of Pure Factors.

20. Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms without your consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

21. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government restrictions, labor disputes, supply chain disruptions, or internet or telecommunications failures.

22. Contact Information

If you have any questions about these Terms and Conditions, please contact us: